FAQs

General

 

Please see below a comprehensive list of frequently asked questions.  If you require further information, please do not hesitate to contact us (add link to contact us page)
 

Q. How do I book an activity for my child?

A. Please contact the activity provider directly for further information & to register at any time.  Please click here

Q. Can my child attend after school and weekend activities if they do not attend the school where the programme is taking place.

A. All children [& adults] are more than welcome to participate in our high quality specialized coaching programmes in all sports or book a sports facility for personal usage.  

Q. How do I find out more about your holiday camps?

A. All the information can be found at www.esportsholidaycamps.com

Q. Where are you located?

A. E-Sports facilities are located across Dubai & Abu Dhabi offering various sporting opportunities in the community.  You can now search by location on our website.  

Q. How do I book a facility for my friends and I?

A. Please make your booking and payment online here.  If you area company or would like to make a long term commercial booking, please email davidr@esportsdubai.com

Q. How do I become a provider of children’s sports?

E-Sports managed venues followed a strict protocol for all activity providers. Please carefully read the requirements here (linked) for more information.  

Q. How do I become a provider of adult sports?

A. E-Sports managed venues followed a strict protocol for all activity providers. Please carefully read the requirements here for more information.

Q. Can I join an existing adult sports league?

A. E-Sports provide a range of social sports across Dubai.  Read more about them here.

Q. Can you help me to set up a team building day/company sports league/tournament/family day for my company/community group?

A. E-Sports Events & Team Building Department will be happy to assist.  Please contact Rebecca@esportsdubai.com for more information.  You can also visit our youtube channel to see some of our past events here 

Q. I have booked a sports facility online.  How do I know how to find the facility I have booked once I arrive at the school?

A. You will find signage on arrival but the school security staff or the on-site E-Sports facility manager can assist you.  

Q. How do I pay for a children’s activity?

A. Payments should be made directly to the sports academy who will issue you with a receipt.

Q. How do I pay for my facility rental?

A. Payments are made online with credit/debit card and will be confirmed via email.  

Q. What if I need to cancel my facility rental booking?

A. You must give 48 + hours’ notice by e-mailing RENTALS@ESPORTSDUBAI.COM.  You will then receive a reply to inform you your booking has been cancelled.  If you cancel within 48 hours of your start time, you will still be charged in full.

Q. What footwear/ clothes should I wear?

A. Non-marking sports trainers should be worn indoors. Studded footwear is not permitted for use on any Astroturf/ Artificial pitches or inside sports halls.  Ladies are reminded to dress respectfully in correct sports attire.  

Q. Will equipment be provided?

A. Personal bookings are made for the use of a sports facility only therefore you must provide any equipment you may need i.e. footballs, basketballs etc. The facility will be set up for the sport you have requested.  Renters are not permitted to use equipment e.g. balls, racquets etc as these are school property. For children’s activities, the coach will provide any equipment required unless they have notified you otherwise.

Q. Can I bring my children to watch?

A. Children must be supervised by an adult at all times.  E-Sports reserve the right to ask any unattended children and their parents/guardian to leave immediately if they deem the health & safety of children to be at risk.  

Q. Can I bring my pets?

A. No pets or animals of any kind are permitted on site.

Q. Can I smoke on the premises?

A. The No Smoking policy must be respected and adhered to in all school facilities.  The on site facility supervisor will remove anyone smoking in any area inside or outside (within close proximity) of school premises.  

Q. Can I bring food/drink with me?

A. You can bring water and/or sports drinks only. Food and hot drinks of any kind are not permitted. ALL litter must be removed from site before you leave.

Q. What happens if a member of my party or I are injured during our rental?

A. E-Sports do not accept responsibility for any injury to clients and their guests whilst on site and will ensure all due diligence is adhered to.  

Q. What if we damage something in the school?

A. All damage must be reported to the on-site facility manager and security immediately.  E-Sports will review the reports and you may be liable for a charge if maintenance or replacement is required.